Privacy policy

Privacy Policy

Data Protection and privacy policy for www.whitworths-sugar.co.uk

Data protection on the website of Tereos UK & Ireland Ltd

We respect your privacy and would like your visit to our website to be secure and to your satisfaction. Thus we take the protection of your personal data (e.g. name, date of birth, address, email address, telephone number) very seriously and will strictly adhere to the relevant data protection laws when handling such data:

Collection and Processing of Personal Data, Consent

We will not collect any of your personal data via our website without your consent. Only you can decide whether or not you provide us with personal data, e.g. as part of a survey, registration, competition or the like. If you provide us with such data you thereby give us your consent to store and use such data in accordance with the provisions of the data protection laws. We will use the data you have provided to answer any queries you may have, provide you with information or offers you have requested or to enable you to access such information.

Use and Disclosure of Personal Data, Cancellation

In order to maintain customer relations it may be necessary for us to store or process the personal data you have provided us with or to pass such data on to one of our affiliates in order to fulfil your requirements more effectively, to improve our products or to inform you of special offers. Your personal data will therefore only be used for the purposes of customer management, product surveys or marketing to the appropriate degree. At any rate we will neither sell, market nor disclose your data in any other way to third parties. We also swear our employees and agencies to secrecy and to the protection of your privacy. However, should it be necessary for the execution of certain processes, for which we use the services of third parties, e.g. for competitions and so make available to third parties the personal data you have provided us with, this data will also be treated with care in such cases and only used to the degree appropriate for the respective purpose.

We will of course respect your wish not to leave your personal data with us to support our customer relations. You can cancel your consent at any time with future effect by sending an email to whitworths.consumer@tereos.com or by post to Whitworths Sugar, Ripley Drive, Normanton Industrial Estate, Normanton, West Yorkshire, WF6 1RY

Security

As part of the administration of our website we have taken technical and organisational measures to protect your data against deliberate or coincidental manipulation, access by unauthorised third parties, loss, destruction or alteration. We continuously upgrade these protection mechanisms in the normal course of technical improvement.

Automatically Collected Non-Personal Data

When you access our website non-personal information will be collected from time to time automatically without registration, including for example information relating to the Internet browser used, number of visits to the site, average time spent using the site, pages accessed and domain name of the page from which you access our website. We will use this non-personal data to make our website more attractive in order to meet our customers’ requirements more effectively.

Cookies

When you access our website it is possible that information will automatically be stored in the form of a small text file (‘cookie’) on your hard drive temporarily (for 12 months). We will only use these to obtain information on the use of our website. They allow your computer to be recognised the next time you access our website but do not enable any connection to you personally, they do not contain any personal data. They allow us to identify your preferences and to adjust our website to meet your needs so that we can improve our range of products for you. If you do not wish cookies to be stored on your hard drive you can adjust your browser accordingly.
Change your cookie setting here:


 

Children

We would like to encourage parents and guardians to familiarize their children with the safe use of personal data when using the Internet and to encourage them not to provide our website with any personal data without the consent of their parents or guardians. We also warrant that we will not knowingly collect or use in any way personal data of children.

Information you give us when you enter a competition, survey, or promotion

You do not have to supply us with your personal data when you use our website or social media channels, however some communications require you to provide us with relevant details. For example, if you enter a competition you will be asked to provide us with your contact details.

If you provide us with your information in connection with a competition entry, survey or promotion, you give us permission to use your name or social media handle to announce you as the winner. We will also use these details to communicate competition results where relevant and to deliver prizes. When we use your personal data for these purposes, we do so because it is necessary for us to collect and use this information.

Information we hold in connection for the management of competitions, surveys and promotions is usually held for 12 months and only by those people who require it.

Via Social Media

Depending on your settings, terms of service and relevant policies when using sites such as Twitter and other social media channels, you may give us permission to access information about you from those accounts or channels.

Complaints

If you contact us with a complaint or query we will only retain the information we require to thoroughly investigate. Your information will also only be held by the relevant teams.

Right of Access

We will inform you of any personal data we have retained about you as a result of your use of our website if you send a written request by email to whitworths.consumer@tereos.com or by post. Should you so desire we will of course amend or delete this data.

Please contact us at the following address if you have any further questions in relation to the processing of your personal data:

By email: whitworths.consumer@tereos.com

By post:

Whitworths Sugar
Ripley Drive
Normanton Industrial Estate
Normanton
West Yorkshire
WF6 1RY