FAQs

Your Frequently Asked Questions

Is Whitworths Sugar made from Cane or Beet?

Our global sourcing strategy means that sugars can be made of cane or beet.

All our brown sugars (demerara, golden granulated, golden caster, light soft brown, dark soft brown, light muscovado, dark muscovado, molasses) are made from cane.

Our white sugars can be made from cane or beet. Our red tractor range (available at ASDA) is guaranteed to be made from British beet, but without the red tractor logo it could be made from either. 

If you would like to know more specific information about the sugar you have please send us the batch code (printed on the bag), the sugar type, and where you bought it from using the Contact form

 

What is the country of origin?

Our global sourcing strategy means that our sugar range is from both the UK and worldwide.

We  have a farm assured range of sugars that are guaranteed to be grown in the UK which can be identified by the red tractor logo on the back of pack.  

Without the red tractor logo the sugar can be from the UK or worldwide. 

If you would like to know more specific information about the sugar you have please send us the batch code (printed on the bag), the sugar type, and where you bought it from using the Contact form. 

 

Is Whitworths sugar suitable for Vegetarians?

 Yes.

 

Is Whitworths sugar suitable for Vegans?

Yes, with the exception of Royal icing sugar which contains egg albumen

 

Do you use bone char in your refining process?

Never. 

 

Are your products fairly traded? 

Although not all of our products have the fair trade branding, we do leave money at source, supporting fairly traded products which means we pay farmers the best price possible.

 

Is Whitworths Sugar suitable for people with allergies?

Yes, our sugar is produced on an allergen free site, which makes it suitable for people with nut, egg, gluten and wheat allergies. If you would like a specification sheet please let us know using the Contact form and we will happily send one out to you.  Please include your postal address and which product(s) you would like details of.

This is with the exception of Royal Icing sugar which contains egg albumen – for info it is produced on a separate site.

 

Are your brown sugars unrefined?

Yes, all our brown sugars (demerara, golden granulated, golden caster, light soft brown, dark soft brown, light muscovado, dark muscovado, molasses) are natural and unrefined and do not have colour added to them. 

 

Is Whitworths Sugar Gluten Free?

Yes.

 

 I’m not happy with one of your products, what should I do? 

If you’re dissatisfied in any way, please let us know either using the email Contact form , or write to us at:

Whitworths Consumer

Ripley Drive

Normanton Industrial Estate

West Yorkshie

WF6 1RY

Please include the following: 

  • Your full name and Address 
  • the product type
  • where you bought it from
  • what the problem is
  • the batch code (printed on the bag)
If  you still can’t find the answer you are looking for, please Contact us, we’ll be more than happy to help!  We try to respond to all queries within ten working days.